Policies
Shipping & delivery
Draft for review. Highlighted items need confirming, and a professional should check these policies before launch.
Every order is packed by hand in India, insured, tracked, and sent to almost anywhere in the world.
2–4 days
to pack and dispatch, in working days.
Tracked & insured
on every order, door to door.
Free over $157
Below that, a flat fee, shown before you pay.
Duties shown honestly
What your country may charge is explained below, before you buy.
Delivery times
| Destination | After dispatch | Order at least this early for a date |
|---|---|---|
| India | 2–5 working days | 7 days |
| USA, UK, EU, UAE | 5–10 working days | 14 days |
| Canada, Australia, Singapore | 6–12 working days | 14 days |
| Rest of the world | 7–14 working days | 21 days |
These are typical times, not guarantees: customs checks and holiday peaks can add days. [Confirm courier and times with your shipping partner]
Shipping cost
Shipping is free on orders over $157. Below that, a flat shipping fee is shown in your bag before you pay. Every parcel is insured for its full value while it's with the courier.
Customs, duties & taxes
Orders leave India as exports. When they arrive, your country may charge import duty and/or tax, collected by the courier before delivery. These charges are set by your country, not by us, and aren't included in our prices.
- USA: since August 2025, low-value parcels no longer enter duty-free, so US orders are likely to have duty collected on delivery.
- UK: VAT, and possibly duty, is usually collected by the courier.
- EU: import VAT is collected on delivery.
- Everywhere else: check your country's customs rules for jewellery.
Parcels refused because duties weren't paid are covered in our returns policy. [Optional: offer duties-paid (DDP) shipping to some countries, then update this section]
Tracking & signature
You'll get a tracking link by email the day your order ships. Higher-value orders may need a signature on delivery, so please make sure someone can receive it.
Addresses
Please check your address carefully: if a parcel is returned because of an incorrect or incomplete address, re-shipping is at your cost. For insurance reasons we can't ship to P.O. boxes or parcel-forwarding services. We can change a delivery address only before dispatch.
Lost or delayed parcels
If your parcel hasn't arrived 10 working days after its estimated delivery, tell us. We'll open an investigation with the courier. If it's confirmed lost, we'll refund you in full or send an alternative piece, your choice.
Sending a gift
Ship straight to them: tick "it's a gift" at checkout. No prices go in the parcel, and your note is handwritten. Tracking comes to you. More about gifting.
Questions? Write to us, a real person answers. · Last updated [date]
Also: Returns, exchanges & refunds · Terms & conditions · Privacy policy